Terms and Conditions
Terms & Conditions
We strive to ship every order within 2-3 business days. All shipping times are stated in Business Days (does not include holidays and weekends) and does not include Saturday delivery. To guarantee that an expedited shipment is shipped the same day, it must be received before 9 a.m. EST. Once your order ships, it will arrive according to the option you selected at checkout.
Currently, we are only shipping within Canada. We hope to expand internationally soon! We ship to any country you would like; however, import laws, customs, tariffs, and policies vary by country, and are sometimes enforced differently depending on the particular import office or customs agent who processes your shipment. We make no representations or guarantees that importing the Radiate Portable Campfire is legal in your country and it is your responsibility to ensure that it is. You, the customer, are responsible for any additional charges, taxes, fees, or duties. We will ship your order according to the method you select upon purchase, but we cannot control or guarantee delivery times, as once your order reaches your country, we have no control over how long it takes to import and satisfy your country's customs and declaration procedures. In the case that your shipment is denied entrance into the country, our normal refund policies apply – that we will refund the full purchase price, minus shipping and handling, upon the receipt of your returned product.
We pride ourselves on our customer service and we are confident in the quality of our product. To return any product, simply email us at Kim@Lushlivingsales.com. If your product is damaged, we ask that you send us an email with the photo of the damaged item and reason for return. We are committed to our product and will do everything in our power to ensure your 100% satisfaction. Upon receiving the return we refund the amount of the product, minus shipping and handling.